Drivers of Expectations: Why are Norwegian General Practitioners Skeptical of a Prospective Electronic Health Record?

Research output: Contribution to journalJournal articleResearchpeer-review

While expectations are well-known drivers of electronic health record (EHR) adoption, the drivers of expectations are more elusive. On the basis of interviews with general practitioners (GPs), we investigate how the early implementation process drives their expectations of an EHR that is being implemented in Norway. The GPs’ expectations of the prospective EHR are driven by (a) satisfying experiences with their current system, (b) the transfer of others’ experiences with the prospective EHR, (c) a sense of alignment, or lack thereof, with those in charge of the implementation process, (d) uncertainty about the inclusion of GP needs, and (e) competing technological futures. To manage expectations, starting early is important. Mismanaged expectations produce a need for convincing people to reverse their expectations. This appears to be the situation in Norway, where the GPs are currently skeptical of the prospective EHR.
Original languageEnglish
JournalHealth Informatics Journal
Volume27
Issue number1
Pages (from-to)1-11
ISSN1460-4582
DOIs
Publication statusPublished - 2021

    Research areas

  • Faculty of Humanities - Adoption, Electronic health record, Expectations, General practitioner, Primary Care

ID: 255127637