How Do Designers Make User-Experience Design Decisions?

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Standard

How Do Designers Make User-Experience Design Decisions? / Lin, Yu-Tzu; Hertzum, Morten.

Proceedings of the HCI International 2020. Vol. LNCS 12200 Springer, 2020. p. 188-198 (Lecture Notes in Computer Science).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Harvard

Lin, Y-T & Hertzum, M 2020, How Do Designers Make User-Experience Design Decisions? in Proceedings of the HCI International 2020. vol. LNCS 12200, Springer, Lecture Notes in Computer Science, pp. 188-198. https://doi.org/10.1007/978-3-030-49713-2_13

APA

Lin, Y-T., & Hertzum, M. (2020). How Do Designers Make User-Experience Design Decisions? In Proceedings of the HCI International 2020 (Vol. LNCS 12200, pp. 188-198). Springer. Lecture Notes in Computer Science https://doi.org/10.1007/978-3-030-49713-2_13

Vancouver

Lin Y-T, Hertzum M. How Do Designers Make User-Experience Design Decisions? In Proceedings of the HCI International 2020. Vol. LNCS 12200. Springer. 2020. p. 188-198. (Lecture Notes in Computer Science). https://doi.org/10.1007/978-3-030-49713-2_13

Author

Lin, Yu-Tzu ; Hertzum, Morten. / How Do Designers Make User-Experience Design Decisions?. Proceedings of the HCI International 2020. Vol. LNCS 12200 Springer, 2020. pp. 188-198 (Lecture Notes in Computer Science).

Bibtex

@inproceedings{aec2b332a4c04174aa0e276e8119257f,
title = "How Do Designers Make User-Experience Design Decisions?",
abstract = "As they go about their work, user experience (UX) designers make numerous decisions. This study investigates how UX designers make use of recognition-primed decision (RPD) mechanisms as well as mental models and information seeking in making design decisions. Based on field observation and interviews in two design teams, we find that the RPD mechanisms of pattern recognition and mental simulation are common in three UX design layers: scope, structure, and skeleton. Mental models tend to be common in the design layers where RPD is not common. The mental models involve causal relationships, empathy, and simple statements. Information seeking is common in all design layers, except the scope layer, and often consists of seeking information to justify decisions the designers have already more or less made. We discuss two implications of our findings for systems to support designers{\textquoteright} decision-making.",
keywords = "Faculty of Humanities, Decision-making, Information Seeking, Mental Models, UX Design",
author = "Yu-Tzu Lin and Morten Hertzum",
year = "2020",
doi = "10.1007/978-3-030-49713-2_13",
language = "English",
volume = "LNCS 12200",
series = "Lecture Notes in Computer Science",
publisher = "Springer",
pages = "188--198",
booktitle = "Proceedings of the HCI International 2020",
address = "Switzerland",

}

RIS

TY - GEN

T1 - How Do Designers Make User-Experience Design Decisions?

AU - Lin, Yu-Tzu

AU - Hertzum, Morten

PY - 2020

Y1 - 2020

N2 - As they go about their work, user experience (UX) designers make numerous decisions. This study investigates how UX designers make use of recognition-primed decision (RPD) mechanisms as well as mental models and information seeking in making design decisions. Based on field observation and interviews in two design teams, we find that the RPD mechanisms of pattern recognition and mental simulation are common in three UX design layers: scope, structure, and skeleton. Mental models tend to be common in the design layers where RPD is not common. The mental models involve causal relationships, empathy, and simple statements. Information seeking is common in all design layers, except the scope layer, and often consists of seeking information to justify decisions the designers have already more or less made. We discuss two implications of our findings for systems to support designers’ decision-making.

AB - As they go about their work, user experience (UX) designers make numerous decisions. This study investigates how UX designers make use of recognition-primed decision (RPD) mechanisms as well as mental models and information seeking in making design decisions. Based on field observation and interviews in two design teams, we find that the RPD mechanisms of pattern recognition and mental simulation are common in three UX design layers: scope, structure, and skeleton. Mental models tend to be common in the design layers where RPD is not common. The mental models involve causal relationships, empathy, and simple statements. Information seeking is common in all design layers, except the scope layer, and often consists of seeking information to justify decisions the designers have already more or less made. We discuss two implications of our findings for systems to support designers’ decision-making.

KW - Faculty of Humanities

KW - Decision-making

KW - Information Seeking

KW - Mental Models

KW - UX Design

U2 - 10.1007/978-3-030-49713-2_13

DO - 10.1007/978-3-030-49713-2_13

M3 - Article in proceedings

VL - LNCS 12200

T3 - Lecture Notes in Computer Science

SP - 188

EP - 198

BT - Proceedings of the HCI International 2020

PB - Springer

ER -

ID: 236479115